The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Shipping and handling costs are non-refundable. Since Thriftyscooters.com is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to Thriftyscooters.com and Thriftyscooters.com pays to ship the replacement back to the buyer. Thriftyscooters.com professional customer service department will utilize its best effort to replace your item in a timely and efficient manner.