What if I want a refund instead of a replacement due to a manufacturer defect?

At Thriftyscooters.com we value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle, just give our Customer Service Department a call and we will refund you your money.

The following is our Return Policy Agreement:

Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.

Vehicle must be returned in it’s original packaging within 7 days in new and re-sellable condition.

This return policy does not apply to vehicles that have had alterations, abuse, negligence, accidents or have not received proper maintenance.

All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that have any sustained damages.

In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are not refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.

Due to health and personal hygiene concerns, all clothing and helmets are non refundable.

Your Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 20% cancellation fee.

A 35% RESTOCKING FEE IS CHARGED If you return your vehicle