Thriftyscooters.com is not responsible for shipping damages incurred during delivery. We inspect the crates before they are shipped out. We advise our customers to inspect their item for damages when it arrives. If the item is damaged during shipping, it is your responsibility to have the freight driver acknowledge the damage and notate the damage on the delivery receipt. You must then file a claim with the freight company. We will assist and cooperate with you during the claim process, but it is your responsibility to file the claim, submit the requirements for the claim, and follow the claim through to its resolution.