Q: What documentations do I need in order to register my vehicle with the DMV?
A: When registering your vehicle, you will need to provide a Certification of Origin (aka MSO, MCO, or title) and a Bill of Sale issued by Thrifty Scooters free of charge.

Q: What method of payments do you accept?
A: We accept Mastercard, Visa, Paypal, checks, money orders, and cashier's checks.

Q: Is www.thriftyscooters.com website secure?
A: All online transactions are sent through our secure server and encrypted with 128-bit technology.

Q: Can I return or trade-in my scooter?
A: All sales are final. We do not accept returns, exchanges, or trade-ins.

Q: What if my item has a manufacturer defect?
A: Thriftyscooters.com is not the manufacturer. Therefore, we are not responsible for factory defects. However, we will assist you in replacing the defective item.

Q: What if I want a refund instead of a replacement due to a manufacturer defect?
A: At Thriftyscooters.com we value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle, just give our Customer Service Department a call and we will refund you your money.

The following is our Return Policy Agreement:

• Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
• Vehicle must be returned in it's original packaging within 7 days in new and re-sellable condition.
• This return policy does not apply to vehicles that have had alterations, abuse, negligence, accidents or have not received proper maintenance.
• All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that have any sustained damages.
• In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are not refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
• Due to health and personal hygiene concerns, all clothing and helmets are non refundable.
• Your Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee.
• A 25% RESTOCKING FEE IS CHARGED If you return your vehicle

Q: Who pays for shipping to replace a defective item or return product?
A: The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Shipping and handling costs are non-refundable. Since Thriftyscooters.com is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to Thriftyscooters.com and Thriftyscooters.com pays to ship the replacement back to the buyer. Thriftyscooters.com professional customer service derpartment will utilize its best effort to replace your item in a timely and efficient manner.

Q: What do I do if my purchase arrives damaged?
A: Thriftyscooters.com is not responsible for shipping damages incurred during delivery. We inspect the crates before they are shipped out. We advise our customers to inspect their item for damages when it arrives. If the item is damaged during shipping, it is your responsibility to have the freight driver acknowledge the damage and notate the damage on the delivery receipt.  You must then file a claim with the freight company. We will assist and cooperate with you during the claim process, but it is your responsibility to file the claim, submit the requirements for the claim, and follow the claim through to its resolution.

Q: If I placed an order on a scooter, atv, or dirt bike today, how long will it take for it to arrive?
A: It all depends on your location. It can range from 3-5 business days if you're in the West Coast or Midwest to 5-10 business days if you're in the East Coast. Remember, we do not ship to P.O. boxes.  It usually takes 2 days to process your credit card.  We will ship the same day that the funds have cleared.

Q: Do you offer any warranty?
A: Yes! We offer a 6-month limited warranty applicable to factory defective parts only. Warranty excludes damage caused during shipping, misuse, abuse, or failure to properly maintain the vehicle. Please refer to our "Warranty & Returns" section. On certain vehicles, we offer extended warranty during the sale up to 36 months.

Q:Where can I get my scooter worked on? What kind of mechanics work on my scooters?
A: As stated on our website, we don't offer a labor warranty. We do not have dealers or service locations nationwide, which is one of the reasons why we don't pay for labor. We would, however, like to give you some steps to use when trying to locate a mechanic to work on your scooter.

Q: Can I cancel my order?
A: Once an order is placed to Thriftyscooters.com, your order immediately enters our order processing system. You have 24 hours to cancel your order. After 24 hours, your order cannot be canceled and shipment cannot be stopped. We will gladly refund your purchase amount less the 3.5% processing fee which we incured to process your credit card.

Q: Is'nt a 110 cc ATV too big for my children?
A: We have been selling atv's for 10 years and in that 10 years we have only sold 2 50cc atv's.  The reason is that the child quickly learns how to ride the atv and can't even climb out of a gutter on the sidewalk.  The 90 cc and the 110 cc we sell to as young as 2 1/2 year olds.  All 90 and  110cc atv’s have a safety training tether and a throttle governor.  These devices are all well and good if the child doesn't listen.  The important thing to understand is its all about training.  The more time you spend training your child the more pleasure they will have with the ATV and the happier you will be with your purchase. 

By training we mean the following:
1. Practice stopping and starting and make games out of it, like stopping on a line with the rear wheels touching and stopping on the line with the front wheels touching.  spread out the lines until they have a football field of distance between lines.

2. Making a circular track.  This will make your child slow down automatically around corners instead of you telling them to slow down.

Remember if you tell them they will not listen.  If you make a game out of it they will learn control on their on terms.